Drivie Support

My devices aren't updating, or show the wrong state.

iOS and Android severely restrict how often an app can run in the background. Because Homey itself doesn't send out an alert every time a device changes, Drivie can't update immediately.

Instead, Drivie regularly "wakes up" to check for changes itself, and then updates the app, widgets and your car's screen. If you open Drivie on your phone, you force it to check immediately, bringing everything back in sync.

Does Drivie work remotely?

Yes. The app uses the same Athom cloud connection your Homey app uses, so it works anywhere as long as both your phone and your Homey have internet access.

Why does Drivie not register my trips (on the Homey Pro)?

iOS: A trip starts the moment your iPhone connects to CarPlay (wired or wireless). Make sure your phone is actually starting a CarPlay session on your dashboard screen.

Android: A trip starts when your phone connects to Android Auto. Check that Android Auto is active on your car's display.

If the car screen is active but Drivie doesn't register the trip, try opening the Drivie app on your phone once so it can initialize its car connection monitor.

My trip ended much later than it actually did (or the car still shows "connected" after I parked).

Trip start is near-instant because connecting to CarPlay/Android Auto is something the phone notices immediately. Trip end is different: once you park and the phone stops moving, iOS and Android are free to put Drivie's background process to sleep. The disconnect is sometimes only noticed several minutes later, whenever your phone next wakes the app up.

The end time itself is always corrected to the moment the car actually disconnected, not to the moment it was noticed, so your ride log and any Homey flows that read the trip's duration stay accurate. It's only the notification to your Homey that can lag — the car will show "connected" a little longer than it should, then catch up.

Where is my data stored?

Drivie does not collect personal data and shares nothing with third parties. See the privacy & legal page for details.

Why does Drivie ask me to confirm before locking/unlocking, or opening the garage, from the car?

For your safety, Drivie always shows a confirmation prompt before controlling a lock, garage door or the alarm — on both CarPlay and Android Auto. This is intentional and can't be turned off.

How fast is Drivie Pro active after I subscribe or cancel?

Usually within seconds. As soon as Paddle confirms a purchase, renewal or cancellation, your Homey is nudged directly and checks its subscription right away — no need to open the app first. If that nudge is ever missed (your Homey briefly offline, for example), it falls back to its regular daily check, so it's never off by more than a day. You can also open the Drivie app on your Homey and tap "Refresh now" in the settings at any time to check immediately.

Drivie doesn't appear as an app in CarPlay.

Make sure your iPhone is actually connected to CarPlay (cable or wireless) and that your car supports it.

On your iPhone, go to Settings > General > CarPlay > [your car] and check that Drivie is turned on — cars can hide individual apps from the CarPlay screen.

Open Drivie on your iPhone at least once before connecting, so it can load your Homey and your favourites.

CarPlay tabs are empty, or I see a message about Drivie Pro.

Empty tabs / "No favourites yet": open Drivie on your iPhone and choose which devices, flows and moods should appear in each CarPlay tab. Only a handful per tab are shown by design, to keep the car screen quick to scan while driving.

A message about Drivie Pro: CarPlay itself is part of Standard and free — your flows, devices and moods work without a subscription. Notifications from your Homey on the car screen are part of Pro. A subscription is arranged through the Drivie app on your Homey; it can't be set up from the car screen.

I can't find the Drivie widget on my CarPlay Home Screen.

Unlike the CarPlay app itself, widgets aren't added automatically. On your car's CarPlay Home Screen, tap Customize (or press and hold, depending on your car), then add the Drivie widget — the same way you'd add a widget to your iPhone's Home Screen or Lock Screen.

The widget shows the location you last arrived at, and the status of any devices you've chosen to show for that location. It stays empty until you've set that up for a location in Drivie's Live Activity settings.

The buttons on the CarPlay widget or the status card don't do anything.

This is expected, not a bug — Apple doesn't allow interactive buttons on CarPlay widgets or Live Activities, only informational status. To actually control something from your car, use the full Drivie app in CarPlay's app grid instead.

The information on my CarPlay screen looks out of date.

Usually this is the notification-delivery timing explained at the top of this page — it corrects itself shortly, or immediately if you open Drivie on your iPhone. If it stays wrong for a while, check that your Homey is online and your iPhone has an internet or mobile-data connection; if Drivie can't reach your Homey at all, it shows the last known status instead of nothing.

Drivie doesn't appear in Android Auto.

Make sure the Android Auto app itself is up to date (via Google Play), your phone is connected to your car (cable or wireless), and Android Auto is already set up for that car.

Smart-home apps like Drivie show up in Android Auto's app launcher rather than as a dashboard tile — check there first if you don't see it right away.

If you just installed or updated Drivie, disconnecting and reconnecting (or restarting Android Auto) sometimes helps it register.

Android Auto shows "Log in on your phone" or "No favourites yet".

"Log in on your phone": open Drivie on your phone, sign in, then reconnect to your car.

"No favourites yet": open Drivie on your phone and choose which devices, flows and moods should show up in the car.

I see a message about Drivie Pro in Android Auto.

Android Auto itself is part of Standard and free — your flows, devices and moods work without a subscription. Notifications from your Homey on the car screen are part of Pro. A subscription is arranged through the Drivie app on your Homey; it can't be set up from the car screen.

I only see simple on/off buttons in the car, not full control.

While driving, Android Auto (and CarPlay) intentionally limit you to quick, low-distraction actions — turning something on/off, picking a mood, or a confirmed action for locks, alarms and garage doors. This follows Google's and Apple's own guidelines for reducing driver distraction. For fine adjustments, use the Drivie app on your phone.

The information on my Android Auto screen looks out of date.

Usually this is the notification-delivery timing explained at the top of this page — it corrects itself shortly, or immediately if you open Drivie on your phone. If it stays wrong for a while, check that your Homey and phone are both online; if Drivie can't reach your Homey at all, it shows the last known status instead of nothing.